30-Day "Perfect Fit" Returns
Chef Grade offers a hassle-free 30-day return policy. You have 30 days from the date of receiving your item to request a return for any reason.
To be eligible for a return, your item must be unused and in the same condition you received it with the exception of our Cookware-specific return policy detailed below, all returns must include their original packaging. Please retain your proof of purchase.
To initiate your return, contact us at hello@chefgrade.com. If your return request is approved, we will provide a prepaid return shipping label and detailed instructions on how to return your package. Please use the original shipping box or envelope you received your order in to ensure your return is accepted and processed as quickly as possible. Items returned without prior approval will not be accepted.
If you have questions or need assistance with your return, please contact us at hello@chefgrade.com.
Damages and Issues
Please inspect your items upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately so we can address and correct the issue promptly.
Cookware Return Policy
Products such as pots, pans, baking sheets, most cutlery and other products where specified can be returned during the 30-day period if "lightly-used". We know that sometimes a product isn't a good fit, and you might not know until you've tried using it.
We define "Lightly-used" as free of signs of misuse, whether from using improper utensils for the cooking surface or heat abuse, etc. Products should be thoroughly cleaned and dried prior to shipment with no visible food residue or carbon. We cannot accept product returns that show signs of rust or physical damage that was not disclosed prior to your return being approved. Please ensure you follow pre-use and care directions when provided for specific products - this is particularly important for Carbon Steel, Enameled or Cast Iron cookware.
As stated above, if an item arrives defective, damaged, or incorrect please contact us immediately upon receiving your order and take photos of the issue. Please note: items marked as final sale or clearance are never eligible for returns.
Exceptions / Non-returnable Items
Certain items are ineligible for returns unless unused/unopened and their original packaging is fully intact, including:
- Utensils and smallwares (such as kitchen tools, measuring spoons, spatulas, tongs, and similar small items)
- Perishable goods (such as food, herbs and spices, etc.)
- Custom products (special orders or personalized items)
- Personal care or cleaning products
- Hazardous materials, flammable liquids, or gases
- Final Sale/Clearance items
- Gift cards
If you have questions about the return eligibility of a specific product, please contact us.
Exchanges
To exchange an item, simply return the original item following our return process, and place a separate order for the new item.
European Union 14-Day Cooling-Off Period
For merchandise shipped to the European Union, you have the right to return your order within 14 days without justification. Items must be unused, in original packaging, and accompanied by proof of purchase.
Refunds
We will notify you once we've received and inspected your returned item. If your refund is approved, it will automatically be processed to your original payment method within 10 business days. Please allow additional time for your financial institution to process the refund. If more than 15 business days have passed since approval, please contact us at hello@chefgrade.com.
